"Before we found it, we were not able to provide management and staff our current hold time and total calls answered throughout the day without sending an email to all. Now, it is a simple matter of looking at the wallboards to know our status. It has truly made a difference by providing a real time look at the day's productivity." - Tana Perry, Louisiana Workforce Commission
"As a service manager, Intelevue gives me all the information about my call center in understandable statistics and data. I can keep track of the different agents and groups without the hassle and time of generating reports. Intelevue puts all the information I need in front of me allowing me to customize each screen to fit my needs. Intelevue is an integral part of my daily operations." - Jason L.
You won't need an IT pro to make changes to your Intelevue. Administration happens through an easy to use web interface that is loaded with contextual help to explain every available option and feature.
Gone are the days of waiting for reports to be generated and emailed at the end of the day. Gain realtime insights and important details that will allow for proactive management of your call center.
In addition to the Intelevue displaying all of your call center data, you can easily include almost any web accessible content of your choosing, allowing you to show custom reports, weather, and more!
You choose which information and how you want the information displayed. Easily change colors, sizes, layouts, and branding details with the click of a mouse.
Overview and walk-through videos demonstrate how to create a complete Intelevue rotation.
1.1 Adding Users in Intelevue
1.2 Removing an Intelevue User
1.3 Editing Users in Intelevue
1.4 Changing Your Password in Intelevue
2.1 Adding Elements in Intelevue
2.2 Removing an Element from Intelevue
2.3 Editing Elements in Intelevue
2.4 Editing Thresholds in Intelevue
2.5 Creating and Editing Table Summaries in Intelevue
2.6 Using the Custom Content Editor
3.1 Adding Intelevue Pages
3.2 Removing Intelevue Pages
3.3 Changing a Page Layout in Intelevue
3.4 Changing Elements in an Intelevue Page
3.5 Adjusting Borders in an Intelevue Page
4.1 Creating an Intelevue Rotation
4.2 Removing an Intelevue Rotation
4.3 Adding a Page to an Intelevue Rotation
4.4 Removing a Page from an Intelevue Rotation
4.5 Adding a Webpage to an Intelevue Rotation
4.6 Adjusting Page Order in an Intelevue Rotation
4.7 Editing Page Display Options in an Intelevue Rotation
4.8 Configuring Intelevue Rotation Assignments
4.9 Configuring an Intelevue Rotation Footer
4.10 Adding Scrolling Messages to an Intelevue Rotation
5.1 Creating a Table Style in Intelevue
5.2 Creating a Bar Style in Intelevue
5.3 Creating a Line Style in Intelevue
5.4 Creating a Pie Style in Intelevue
5.5 Creating a Gauge Style in Intelevue
5.6 Removing a Style From Intelevue
5.7 Assigning and Editing a Style in Intelevue
5.8 Unassigning a Style from an Intelevue Element
6.1 Enabling Reason Code Translation in Intelevue
6.2 Adding a Reason Code Translation to Intelevue
6.3 Editing Reason Code Translations in Intelevue
6.4 Removing Reason Code Translations from Intelevue
7.1 Generating a Licensed Rotation URL for Intelevue
7.2 Managing Intelevue Web Licensing
A quick overview of how Intelevue allows you to highlight relevant data drawn from your Cisco Unified Contact Center by transforming it into meaningful charts, graphs, and tables.
Walkthrough setting up agent information table elements and lay them out on a new page, then add it all to a new rotation. Also, walkthrough applying styles to the new elements and view the rotation by generating a rotation URL.
The scrolling speed is based on the amount of time the page is displayed during the rotation. To slow down the speed of scroll you can increase the amount of time the page is displayed, see “How do I change the timing to the page rotations?” for more information.
After adding the threshold, you will see the threshold displayed along with any other thresholds defined for this element with an example of how the data will appear after applying the threshold. Clicking the "Edit" button will allow you to change the threshold's settings.
Colors for elements are defined using styles. Go to Styles in the web administrator for Intelevue and choose either "New Style" or "Existing Styles" to get started. Visit our training site to view videos covering how to create, edit, and assign styles.
No, Intelevue rotations are designed to continue without interruption. Try creating a rotation with a single page, increasing the amount of time the page stays on the screen, or filtering your table to include only the states you need.
You have two options for displaying external websites in Intelevue. The Web Frame element can be configured when creating a new or editing an existing element with an external website URL and added to a page like any other element. The second option is to select "Web Page" under the "Page Type" options when creating a new or editing an existing rotation and then enter the external website URL to be included in the rotation.
Any external web page you add to Intelevue or the Custom Content elements may support sound, but Intelevue itself does have options for sound.
If you have an interest in additional data points, external websites may be included in a rotation or you can submit a feature request by visiting Request Features.
External webpages can be added to an Intelevue rotation, and is often a great solution for displaying external data.
Create elements that show data based on skill groups or teams, and include only the information you want to be available to the group. Organize these elements onto pages in a rotation designed for that specific group and only share rotation’s URL with the group. You may also be interested in our Finesse gadgets that allow you to share information by team within Finesse.
Please submit a feature request for any call center data you would like to see by visiting Request Features.
Try restarting your web browser to ensure the rotation is running on your computer. If other people are viewing stale data in their rotations as well, the Intelevue Data Import Service may not be running on the Intelevue server. Contact support by visiting Contact Us or call (304) 201-4019 to speak with an Intelevue support engineer.
A wallboard display running Intelevue may be powered by any device capable of running a modern web browser, such as Google Chrome. Many use small form factor devices, an example of which is the Lenovo IdeaCentre Stick, which has 2GB RAM and a 1.3GHz Atom processor.
We are continually developing Intelevue based on your feature requests!
Contact Intelevue support by visiting Contact Us or call (304) 201-4019 to speak with a support engineer.
Select Options and then choose “Change My Password” from the menu. You will be asked to enter your current password, your new password, and to confirm your new password. An Intelevue administrator is also able to change your password for users who have lost their password by selecting Users, User Management and then editing the user.
Fonts for elements are defined using styles. Go to Styles in the web administrator for Intelevue and choose "Existing Styles".
Select the style assigned to the element and click the Edit button.
Depending on the type of element being styled, you will find a “Font Size” setting under the various tabs that allow styling different aspects of the element.
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You should not need to use the “Data Purge” option, because Intelevue performs database maintenance for you behind the scenes. This option is typically only used when directed by a support engineer to purge the Intelevue database of agent and queue information before regenerating from Cisco. Your elements, rotations, and other options are not affected by a data purge.
The Intelevue price is based on the number of Application and Web Licenses.
Application Licenses - Many customers use dedicated "always available" wallboard displays in common areas. These devices use a Windows application to load rotations and require an Application License before a rotation may be assigned.
Web Licenses - Web Licenses determine how many web browser based rotations may be running simultaneously, and are the most common form of licensing used to launch Intelevue rotations.
Thank you for your interest in Inteleuve. To request a quote, please fill out the fields below. we will respond within next business day.