Gadgets

We develop gadgets with productivity in mind. View our available gadgets and see what we can do for you. Don't have what you're looking for? We'll develop it for you. For more information on custom gadgets click here.

Transfer Assistant Gadget (TAG)

TAG is a Finesse Gadget that integrates with Communications Manager, Active Directory, and Custom SQL database to allow agents to search and transfer calls to search results. It works as a phonebook, allowing the user to search for a specific user or extension and providing the options to the make a direct or consult transfer.

Single Click Survey

The Single Click Survey is a Finesse Gadget used to transfer callers to a survey upon request. The single click button is available once an agent takes a call. After the agent has completed the call they may select the survey button to transfer the caller to a programmed survey.


Custom Gadgets

Don't have what you're looking for? We make custom gadgets too!