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TAG is a Finesse Gadget that integrates with Communications Manager, Active Directory, and Custom SQL database to allow agents to search and transfer calls to search results. It works as a phonebook, allowing the user to search for a specific user or extension and providing the options to the make a direct or consult transfer.
The Single Click Survey is a Finesse Gadget used to transfer callers to a survey upon request. The single click button is available once an agent takes a call. After the agent has completed the call they may select the survey button to transfer the caller to a programmed survey.